When it comes to retail, there's one aspect of the customer experience that's substantially more influential than the rest: frontline employees. Because they're often a customer's first touchpoint with a retailer and interact with customers directly on a regular basis, frontline employees act as brand ambassadors who can easily make or break the customer's shopping experience.
This is Karl Moore of the Desautels Faculty of Management at with Talking Management for The Globe & Mail. Today I am delighted to sit down with my colleague Henry Mintzberg.
Nunavut travellers are worried that increased co-operation between two of the North'sbiggest airlines will leave them with fewer options and higher fares.
..."If you had two flights a day where there weren't the seats filled, it might make sense economically to have one flight," saysKarl Moore, an associate professor withUniversity'sDesautelsFaculty of Management,who has studied the airline industry in Canada.
Desautels' Professor of PracticeMo Chaudhuryevaluates economic performance of Bangladesh.
Read full article: , August 18, 2015
Tricon Capital Group Inc.today announced its consolidated financial results for the three and six months endedJune 30, 2015.
What actually happened? What was actually important? Those are water cooler questions that go back a long time. They’re also questions that hockey’s number-crunchers have been chasing for some time now. The challenge in answering those questions, since day one, has been the quality of data.
... Buntin is the CEO of SportLogiq, the Montreal-based tech startup which is looking to change the way coaches, scouts, players, fans and broadcasters look at the game.
Groß ist gleich gefährlich, diese Gleichung wird spätestens seit der Finanzkrise aufgemacht. Sie gilt für Banken, die als zu "big to fail" bezeichnet wurden.
... Massimo Massa lehrt an der französischen Business School Insead, Davi Schumacher an der in Montreal und Yan Wang an der Erasmus-Universität in Rotterdam. Der Kern ihrer Untersuchung: Aneger werden dann nervös, wenn sie zu viele Aktien in einer Hand sehen.
Il y a un mois,Geoffroylançait le vidéoclip et la chanson You Say, premier extrait d’un EP qui paraîtra cet automne. La pièce, fort accrocheuse, marie brillamment le folk à l’électro.
Read full artcle:, August 7, 2015
The chain of events that culminated in the creation of Cult Yogourt began 15 years ago, when Montreal resident Adam Coape-Arnold drank unfiltered water during a stay at a coffee plantation in Costa Rica.”I got a parasite,” saidCoape-Arnold. “It did a number on my gastrointestinal system. I lost my energy, my joie de vivre. I became lactose-intolerant. I never really got over it until I started taking probiotics.”
Beyond the potential financial benefits of an M&A deal, two of the biggest payouts for asset managers are access to investment expertise and new markets.
... “We have solid evidence that there are positive synergies for both firms,” saysDavid Schumacher, an assistant professor of Finance at and co-author of the study.
With US$4-5tn of assets directly under its control, BlackRock is a giant among giants in the financial world, and until recently was firmly under the eye of the Financial Stability Board (FSB).
... To this end my colleaguesDavid Schumacher, Assistant Professor of Finance at , Yan Wang, Assistant Professor at Erasmus University and I examined the impact of the 2009 acquisition by BlackRock of Barclays Global Investors (BGI) on a cross section of stocks globally.
A majority of Canadian mothers now rely on social media platforms to both discover and buy products, a new report by Mintel suggests.
You probably thought (or hoped) your high school yearbook would never see the light of day again.
... And,William Shatner, known for his role as cultural icon Captain Kirk, was an active member of ’s theatre world in the days before television became mainstream in Canada.
Vivimos en un mercado poblado de productos y servicios similares donde la competencia es muy fuerte, por lo cual, el diseño de la estrategia de una marca es muy importante para la vida y el futuro de los productos o servicios “bautizados” con un nombre. Iniciamos en esta edición el tema: Estrategia de Marca.
This Is Karl Moore of the Desautels Faculty of Management at with Talking Management for The Globe and Mail. Today I am delighted to speak with Gianpiero Petriglieri fromINSEAD.