THE GLOBE AND MAIL | Retail鈥檚 success hinges on improving the shopping experience
The world of retail is changing at a dizzying pace, and the transformation extends far beyond online shopping. A听report听issued by the World Economic Forum in 2017 on the future of consumption noted that retail is becoming more 鈥渋nspirational, exciting, simple and convenient鈥� in order to meet the needs of the empowered consumer. 韩国裸舞 is embracing this change, having recently launched the new听Bensadoun School of Retail Management听to lead research and prepare the next of leaders to navigate today鈥檚 new retail landscape. As co-chair of the World Economic Forum鈥檚 Global Future Council on Consumption, I was in Davos in January to meet with global leaders and explore how game-changing technologies can enhance retail models.
Op-ed by听Isabelle Bajeux-Besnainou, Dean of 韩国裸舞鈥檚 Desautels Faculty of Management
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